Your home. Our responsibility.
A trusted pair of hands for the house. Looked after while you are away, ready when you return, and one call for anything in and around the property. We arrange it, oversee it and send you one clear statement.
The air conditioning fails, you call us. You leave for six months, we look after the house. You arrive, and it is ready.
Example · Owner, Tuesday 18:40The gate isn't closing properly. Can you sort it?
The Concierge, 18:52Of course. An engineer is booked for ten tomorrow. I will meet him there and send you photographs once it is done.
What we look after.
- While you are away. The house checked, secured and looked after, and attended after severe weather.
- Before you arrive. Aired, at temperature and ready, with anything outstanding resolved.
- Keys and access. Held securely, with every visitor to the house arranged and attended.
- Staff and suppliers. Housekeepers, gardeners, pool and system specialists coordinated.
- Repairs and small works. Arranged, overseen and checked, by people we trust.
- Deliveries and appointments. Received and handled at the house on your behalf.
How it works.
- A monthly retainer. Covers our attendance at the house, being on call and your statement.
- Each task agreed. Anything beyond the retainer is agreed with you first and shown on your statement.
- Your limits, agreed once. Below an agreed amount, we simply act. Above it, one message and a yes from you.
- One named contact. Someone who knows the house and answers when you call.
- We settle the invoices. Supplier costs passed on at cost, with receipts, never marked up.
What you receive.
A short note when something matters, and one statement of every cost. Both examples below are illustrative.
- Ready
- Heating on since Tuesday, the house aired, and the pool brought up to temperature. The gardener has been.
- Noticed
- The outside tap by the terrace is dripping.
- Next
- Plumber booked for Monday, within your agreed limit. Photographs to follow when complete.
When you would like the house run and advised on as a whole, the Private Office takes on everything above, and more.
Property advice. What needs doing now, what can wait, and whether a contractor's recommendation is sound, before you spend.
Projects on your side. Larger works briefed, quotes checked before you commit, and the work overseen to completion.
A new home. Represented at handover, with every defect followed up until it is put right.
How the Private Office begins.
For principal homes, second homes and estates. Most clients begin with the Concierge.
The property record
We walk the house and grounds and build its record: the property, its systems, warranties, service history and the people who work on it. It belongs to you.
A plan for the house
What it needs this year and beyond, in plain terms, with costs set out before anything is committed.
Your property lead
A named lead who knows the house, visiting as it needs rather than to a timetable, and in touch when something matters.
Each year
A full review of the house against its record, and a plan for the year ahead.
The terms we keep.
- No margin on the work. We are paid for our care of the house, never a share of what is spent on it.
- Independent advice. We do not sell the work we recommend, and declare any connection first.
- Discretion. Confidentiality agreed as standard.
- Your record is yours. Every document stays with you, whatever happens.
- Agreed in writing. The scope and your limits are set out before we begin.
“A fine home deserves someone who understands it as well as its owner does, and who will say plainly what it needs.”
Alex GreenFounder. Nearly two decades working inside significant homes.
A conversation about your home, in confidence.
Most begin with the Concierge. We will suggest whatever suits the house.